Membership & Billing
10 articlesPlans, payments, cancelling and refunds.
What do I get with a membership?
Edited 27 days agoWhat every membership includes, and what Deluxe adds where it's offered.
Edited 27 days agoWhat can I do without a membership?
Edited 27 days agoWhat free accounts include, and what needs Premium or Deluxe.
Edited 27 days agoMonthly, 3-month and yearly plans
Edited 27 days agoHow monthly and longer plans differ, and how to switch between them.
Edited 27 days agoWhich payment methods do you accept?
Edited todayCard through Epoch, crypto and gift codes, and which of them renew automatically.
Edited todayMy payment was declined. What should I do?
Edited 27 days agoWhy banks decline payments, how to fix it, and other ways to pay.
Edited 27 days agoI paid but my account still shows as free
Edited 27 days agoThe usual reasons a new membership doesn't show up yet, and how to get it activated.
Edited 27 days agoWhat will the charge look like on my bank statement?
Edited 27 days agoPayments are discreet. Here's the name each payment method shows on your statement.
Edited 27 days agoHow do I cancel my membership?
Edited 27 days agoCancel in a few clicks and keep your membership until the end of the period you've paid for.
Edited 27 days agoWhat happens when my membership ends?
Edited 27 days agoWhat you keep, what switches off, and what happens to your Spunk.
Edited 27 days agoHow do I request a refund?
Edited todayHow to ask for a refund, and what we look at when we review it.
Edited today